Terms & Conditions

1. Definitions

In these Terms and Conditions, the following terms shall have the meanings assigned to them:

• "Service" or "Services" refers to the process automation consulting, workflow analysis, implementation, and support services provided by Axiom AI.
• "User" or "Client" means any individual or organization that engages Axiom AI for services or uses our website.
• "We", "Us", "Our", or "Company" refers to Axiom AI, a business entity registered in Malaysia.
• "Agreement" means these Terms and Conditions together with any service agreements, proposals, or contracts executed between you and Axiom AI.
• "Content" refers to all materials, information, documentation, software, and deliverables provided as part of our services.

2. Acceptance of Terms

By accessing our website, engaging our services, or entering into a service agreement with Axiom AI, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

You confirm that you are at least 18 years of age and have the legal capacity to enter into binding agreements. If you are accepting these terms on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

If you do not agree to these Terms and Conditions, you must not use our services or website.

3. Service Description

Axiom AI provides process automation consulting services, including:

• Workflow analysis and process mapping to identify automation opportunities
• Intelligent automation deployment using AI and robotic process automation technologies
• Automation health checks and optimization for existing automated systems
• Staff training and orientation on automated processes
• Post-implementation support and monitoring

The specific scope, deliverables, timeline, and pricing for services will be outlined in individual service proposals or agreements executed between you and Axiom AI.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with reasonable notice to active clients.

4. User Responsibilities

4.1 Acceptable Use

You agree to use our services and website in accordance with all applicable Malaysian laws and regulations. You must not:

• Provide false or misleading information
• Use our services for any unlawful purpose
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt our services or servers
• Violate intellectual property rights

4.2 Information Accuracy

You are responsible for providing accurate, complete, and current information during service engagements. This includes business process documentation, operational details, and access to relevant systems necessary for us to deliver services effectively.

4.3 Cooperation

You agree to cooperate with Axiom AI staff, provide timely feedback, make key personnel available for consultations, and facilitate access to information and systems as reasonably required for service delivery.

5. Intellectual Property

5.1 Company's Intellectual Property

All intellectual property rights in our website, methodologies, tools, templates, and proprietary automation frameworks remain the exclusive property of Axiom AI. This includes:

• Trademarks, service marks, and logos
• Software, code, and technical processes
• Documentation, reports, and analysis frameworks
• Training materials and presentations

5.2 License to Use

Upon full payment for services, we grant you a limited, non-exclusive, non-transferable license to use the automation solutions and documentation we create specifically for your organization. This license is for your internal business use only.

5.3 Client Data and Materials

You retain all ownership rights to your business data, process documentation, and materials provided to us. By engaging our services, you grant us a limited license to use such materials solely for the purpose of delivering services to you.

6. Payment Terms

6.1 Pricing

Service fees are specified in individual proposals or service agreements. All prices are in Malaysian Ringgit (RM) unless otherwise stated. Pricing may be adjusted with reasonable notice for future engagements.

6.2 Payment Schedule

Payment terms will be outlined in your service agreement. Typically, we require:

• 50% deposit upon project commencement
• Remaining balance upon project completion or milestone achievement

6.3 Late Payments

Payments are due within 30 days of invoice date unless otherwise specified. Late payments may incur interest charges at a rate of 1.5% per month or the maximum rate permitted by Malaysian law, whichever is lower.

6.4 Refund Policy

Refunds are considered on a case-by-case basis. Generally, deposits are non-refundable once work has commenced. For completed services, refunds may be provided only in cases of substantial non-delivery as defined in the service agreement.

7. Service-Specific Terms

7.1 Workflow Analysis

Analysis services provide recommendations based on our professional assessment of your processes. Implementation of recommendations is at your discretion. We do not represent that specific time savings or other outcomes will be achieved.

7.2 Automation Deployment

Implementation services include design, development, testing, staff training, and initial monitoring. Changes to project scope may result in additional fees. You are responsible for maintaining adequate IT infrastructure and supporting the deployed automation.

7.3 Health Check Services

Review services assess existing automation and provide improvement recommendations. Implementation of recommended changes is separate and may be subject to additional fees.

7.4 Post-Deployment Support

Our standard deployments include 60 days of monitoring and support. Extended support arrangements can be established through separate service agreements.

8. Disclaimers

Services are provided on an "as is" basis. While we strive for excellence, we make no representations or warranties regarding:

• Achievement of specific time savings or cost reductions
• Complete elimination of process errors
• Compatibility with all future system updates or changes
• Uninterrupted operation of automated processes

We are not liable for issues arising from changes you make to automated processes without our consultation, inadequate IT infrastructure, or circumstances beyond our reasonable control.

Our services do not constitute legal, financial, or other professional advice. You should consult appropriate professionals for such guidance.

9. Limitation of Liability

To the maximum extent permitted by Malaysian law, Axiom AI's total liability for any claims arising from our services shall not exceed the total fees paid by you for the specific service giving rise to the claim.

We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, revenue, or business opportunities, even if advised of the possibility of such damages.

This limitation does not apply to liability for personal injury or death caused by our negligence, fraud, or any other liability that cannot be limited by Malaysian law.

10. Indemnification

You agree to indemnify and hold harmless Axiom AI, our employees, contractors, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your breach of these Terms and Conditions
• Your violation of any applicable laws or regulations
• Your misuse of our services or deliverables
• Inaccurate information or materials you provide to us

11. Confidentiality

Both parties agree to maintain confidentiality of proprietary and sensitive information exchanged during service delivery. This obligation survives termination of the service relationship.

Confidential information does not include information that:

• Is publicly available through no breach of this agreement
• Was independently developed without use of confidential information
• Is required to be disclosed by law or regulation

12. Termination

12.1 Termination by Either Party

Either party may terminate a service engagement with written notice according to the terms specified in the service agreement. Typically, this requires 30 days advance notice.

12.2 Immediate Termination

We may terminate services immediately if you:

• Breach these Terms and Conditions
• Fail to make required payments
• Engage in conduct that could harm our reputation or business

12.3 Effects of Termination

Upon termination, you must pay all outstanding fees for work completed. We will provide deliverables for completed work. Sections of these Terms regarding confidentiality, intellectual property, and limitation of liability survive termination.

13. Dispute Resolution

13.1 Governing Law

These Terms and Conditions are governed by the laws of Malaysia. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Malaysia.

13.2 Informal Resolution

Before initiating formal proceedings, both parties agree to attempt to resolve disputes through good faith negotiation. Either party may request a meeting to discuss the matter.

13.3 Mediation

If informal negotiation fails to resolve the dispute within 30 days, the parties may agree to engage in mediation through a mutually acceptable mediator in Malaysia.

14. General Provisions

14.1 Entire Agreement

These Terms and Conditions, together with any executed service agreements, constitute the entire agreement between you and Axiom AI regarding our services.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

14.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

14.4 Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights to any successor or affiliate.

14.5 Notice

All notices under these Terms shall be in writing and delivered to the contact information provided in service agreements or to [email protected].

15. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be communicated through:

• Notice on our website
• Email to active clients
• Update to the "Last Updated" date

Material changes will take effect 30 days after notice. For ongoing service engagements, the terms in effect at the time the agreement was executed will continue to apply unless both parties agree to updated terms.

Your continued use of our services after changes become effective constitutes acceptance of the modified terms.

16. Contact Information

For questions regarding these Terms and Conditions, please contact: